On the>>"Can't log in" page, enter your e-mail address and name, then click on the "Send" button. You will receive an e-mail providing password reset instructions. Follow instructions to reset your password.
1-2 I received an e-mail about the temporary suspension of my account.
There are two main reasons for receiving an account suspension:
・Violation of LAYLA's policies
・Unpaid payment of LAYLA's handling fees
If your account has been temporality suspended, you will receive an e-mail to your signed-up e-mail address notifying you of the reason for the account suspension and the procedures necessary for revoking the account suspension, etc.
1-3 It seems that someone has created an account pretending to be me.
If you notice a new account setting or change in the settings that you do not recall making, log in immediately to LAYLA and to your account and change your password and security question. If you are unable to log in, click on the>> "Contact Us"link on the LAYLA website and notify LAYLA of the situation immediately.
1-4 I received a suspicious e-mail.
if you have received a suspicious e-mail, send the e-mail in question to support@layla-ec.com and, if the e-mail purports to be from PayPal, also send email to spoof@paypal.com. In addition, NEVER click on any link provided in a suspicious e-mail.
1-5 Is it possible to have two LAYLA accounts?
It is possible to sign up for two LAYLA accounts by changing your registered e-mail address. However, the functions of two accounts may be limited based on examination outcomes. Note: If you have two LAYLA accounts and one of the accounts is (temporarily) suspended, the other account may also be subject to restrictions of u
1-6 I forgot my user ID.
Your LAYLA User ID is your signed up e-mail address.
If you have forgotten your e-mail address, go to the>>"Contact Us"page and contact LAYLA.
1-7 A message appeared saying that my login information is incorrect.
Please check that you have entered your e-mail address and password correctly. If you are still unable to login to LAYLA, go to the>>"Can't log in" page and reset your password.
1-8 How do I close (delete) my LAYLA account?
Before you close (delete) your account, please contact LAYLA. If there is a problem that can be solved, we will endeavor to resolve the situation.
[Important] When you close an account, it is not possible to re-open that account. If you wish to create another account in the future, please register using a different e-mail address. Please note that all the data accumulated in your account will be lost when you close the account.
Log in to My LAYLA and go to the "Withdraw Membership" page to carry out membership withdrawal procedures. Note that it is not possible to withdraw membership in the following cases.
*There are outstanding payments for products you have purchased.
